For holiday property owners
Frequently asked questions
Short answers about working together, guests, pricing and the rules.
Working together
What stays in my hands?
You set the house rules and the weeks you keep for yourself, and we block those weeks in the calendar. You choose the package and get a business report every month.
I live abroad. Can this work from a distance?
Yes. We meet on a video call, and your monthly report arrives by email. The Full package also covers the work at the property: cleaning, welcoming guests and maintenance.
Can I change packages later?
Yes, ideally between two seasons. Each package includes everything in the one before it.
Can I still host my own guests?
Yes, by arrangement, as long as they go into the same calendar.
Can I work with another agency at the same time?
On Online and Admin you can, by arrangement. On Full, we run the calendar.
Services
Can I book just the guest check-in?
Check-in is part of the Full package, and we arrange a single service if the schedule allows.
What happens if something breaks?
On Full, we arrange repairs with tradespeople and check with you before anything bigger.
I have my own cleaner. Can they stay on?
Yes, by arrangement. We share the guests' arrival schedule with them.
Guests
Can guests book a transfer or an excursion through you?
Yes, on the Full package. When a guest asks, we arrange a transfer, an excursion or a hire car.
What if a guest wants to stay longer?
If the nights are free, we quote a price and extend the stay on every platform. If not, we tell the guest in good time.
Pricing and money
How do you set the nightly price?
By demand, the season and events in town. We raise it when demand is strong and lower it to fill free dates. We agree the lowest price with you.
Why is there no price list on the site?
The commission depends on the package and the property: its location, how many guests it sleeps and how much work it needs. You get the exact figure at the introductory call.
How and when do I get paid?
We set this out in the contract, as it depends on the platforms and on whose name the property's profiles are in.
Rules and taxes
Who registers guests in eVisitor?
On Admin and Full we register and deregister your guests; on Online you do. The deadline is 24 hours from each arrival and each departure.
I pay the flat-rate tax. Do I owe VAT on Booking's commission?
Yes, hosts on the flat rate too. You pay VAT on the commission of Booking, Airbnb and other foreign platforms, and file a return for each month with a commission by the last day of the following month.
What is the flat-rate tax for holiday rental hosts?
A host who lets rooms in their own household usually pays income tax as a fixed yearly amount per bed, whatever the earnings. The town or municipality sets the amount, paid in instalments.
Do I need an EU registration number?
Not yet. Croatia is introducing it in early 2027, and the Ministry of Tourism and Sport announces the date. Then every listing will have to show it.
Glossary
eVisitor
Croatia's central system in which every guest is registered and deregistered within 24 hours of arrival and of departure.
Paušal (flat-rate tax)
Croatia's flat-rate income tax for private hosts who meet its conditions: a fixed yearly amount per bed, whatever you earn, set by the town or municipality.
Rješenje (categorisation decision)
The county's permit to host guests in private accommodation, stating the property type, its star category and the number of beds, and your listings may use only the type and category it gives.
Tourist tax (turistička pristojba)
In private accommodation, a yearly amount for every bed, main or extra, paid whatever the number of guests, with each town's amount set by the county.
Tourist board fee (turistička članarina)
A yearly fee paid to the tourist board (turistička zajednica) for every bed, separate from the tourist tax but usually due on the same dates.
Form TZ-2
The form for the tourist board fee, filed each year for the previous year with the Tax Administration through ePorezna, its online service.
VAT ID (PDV ID)
Your OIB, the Croatian personal tax number, with the prefix HR: you apply for it on form P-PDV when you receive services from EU businesses such as platforms, and it does not put you in the VAT system.
PDV and PDV-S forms
The forms for VAT on services from foreign suppliers, such as platform commission: for EU suppliers you file both, for others only the PDV return.
Registration number (EU)
A number introduced by an EU regulation: in Croatia the Ministry of Tourism and Sport will issue it, and from early 2027 every short-term rental listing will have to show it.
Co-owners' consent (suglasnost suvlasnika)
Prior written consent from the required majority of co-owners and from every neighbour whose walls, floors or ceilings adjoin the flat, without which a flat in a residential building cannot get a permit (rješenje).
Travel agency (ID code)
An agency entered in the Central Register of the Ministry of Tourism and Sport, the only kind of business that may register guests, issue invoices and pay the taxes in a host's name and on their behalf.
Platform commission (Booking.com, Airbnb)
The fee a platform charges for each booking made through it, usually a percentage of the price and separate from our commission.
Channel manager
Software that keeps a property's calendar, prices and availability in sync across all platforms, so dates booked on one close on the others.
Occupancy
The share of nights sold out of all the nights a property was open for booking, usually as a percentage.
Average daily rate (ADR)
The revenue from the nights sold divided by the number of those nights.
Monthly report
A summary of one month of your rental, with bookings, income and costs, line by line.
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