What a package includes
The same package name does not mean the same work. Ask for a list of services that shows:
- who writes the listing, which platforms sell the property and who changes the nightly price
- who answers guests and at what hours, who meets them and hands over the keys, and who replies to reviews
- who registers guests, pays the tourist tax and membership fee, and issues the guests' invoices
- who arranges cleaning, washing bed linen and towels, small repairs and emergency call-outs
The commission and the costs
Ask whether the commission is calculated on the booking price or on the amount left after the platform's commission, as that decides how much you pay.
Besides the agency's commission, every rental has other costs: platform commission, cleaning after every guest, washing bed linen and towels, consumables, repairs, the tourist tax and membership fee, utilities and internet. Ask which of them you pay and which the guest pays, and whether each one appears in the report with its invoice.
What to ask about the contract
The contract with an agency sets the sale price, the commission and how payment works, and it also decides who issues the guest's invoice. Before you sign, ask:
- Is the arrangement exclusive, or may you run some platforms yourself?
- May you take your own guests and block dates for yourself and your family, and how are those bookings handled?
- Whose name are the platform accounts in?
Who registers guests and handles the paperwork
Every guest must be registered in eVisitor, Croatia's guest-registration system, within 24 hours of arrival and deregistered within 24 hours of departure. The obligation is yours even when an agency does the work.
Only a travel agency entered in the Central Register of the Ministry of Tourism and Sport may register guests, keep the guest register, issue invoices and pay the taxes in the host's name and on the host's behalf. For each of these obligations, ask who does it:
- registering and deregistering guests in eVisitor, and whether you keep your own access
- the tourist tax, €70 per bed a year in Split for 2026, the membership fee, and form TZ-2, due by 15 January for the previous year
- VAT on foreign platforms' commission, due by the last day of the following month
- guest invoices and the turnover record, who issues them and where they are kept
Payouts and the monthly report
Ask whether guests' money goes through the agency or straight to you, as that decides when you are paid.
- When and how often are you paid, and into which account?
- Does the monthly report list every booking, the platform's commission, the agency's commission and every cost with its invoice?
- Can you see the calendar and bookings at any time?
- How does the report show refunds to guests and payments for damage?
- Is there a year-end summary for your accountant?
Repairs, damage and insurance
- Who comes when something breaks, evenings and weekends included?
- Up to what amount may the agency order a repair without asking you first?
- How is damage caused by a guest handled, and who reports it to the platform?
- Does the agency carry liability insurance for its work, and what does it cover?
- Does your property insurance cover holiday letting? Ask your insurer for a written answer.
Checked on 20 October 2026. This guide is for information and does not replace an accountant's advice.
